Hospitality

The challenge

Infrastructure for operations that never pause

Hotels and resorts operate without interruption. Guests arrive at any hour, use several devices each and expect consistent connectivity across the entire property. At the same time, reception, restaurants, housekeeping and wellness facilities depend on the same infrastructure – frequently in buildings that have grown over decades.

We plan hotel technology around the operating cycle of the season: short installation windows, peak occupancy and high device density. After opening, we remain responsible for operation and monitor the infrastructure around the clock, so that faults are resolved before they affect guests.

What matters

What matters in hospitality

01
Peak load every evening

Hundreds of guests streaming and communicating simultaneously. The network must be designed for peak demand, not average utilisation.
02
Extensive, heterogeneous properties

Main buildings, villas, pool areas and conference facilities – construction materials and distances make consistent coverage demanding.
03
Many systems on one infrastructure

Guest Wi-Fi, PMS, telephony, IPTV, POS and building technology share the network and must not interfere with one another.
04
Minimal tolerance for downtime

Installation and maintenance must be aligned with guest operations and the season.

How we support you

Our services for hotels and resorts

All disciplines from one partner, planned together and supported by one team.

01

IT Consulting & Architecture

IT planning for new hotels and the modernisation of existing properties, coordinated with architects and the other trades.
02

Digital Hospitality

Guest Wi-Fi, IPTV and hotel telephony integrated with your property management system.
03

Network & Connectivity

Cabling, switching and Wi-Fi for the entire property – segmented and fully documented.
04

Cybersecurity

Firewalls and segmentation that protect guest data and card payments.
05

Managed Services

Monitoring and support throughout the season and beyond.

Customer story

Horizon Beach Resort: one network for 540 rooms

When Horizon Beach Resort on Kos expanded to 540 rooms in 2024, its network had to serve more than 1,600 guests and 300 employees. NETHEON designed and implemented a new LANCOM infrastructure – and has been the resort's IT partner since 2019.

Wi-Fi 6 access points: 300+
Layer 3 access switches: 70+
SD-WAN failover: 5G
Rooms connected: 540

Read the story

Frequently asked questions

Is this relevant only for large resorts?

No. The same principles apply to a 40-room city hotel and to a resort with several hundred rooms: design for full occupancy, separate systems and ensure continuous monitoring. We scale the solution to the property.

Which property management systems can be integrated?

Hotel telephony is integrated with Micros-Fidelio, Protel, Billiant and roomMaster. For other systems, we assess the available interfaces with you.

Do you also provide Wi-Fi for events at our property?

Yes. With EventiFI we provide temporary managed Wi-Fi for conferences, weddings and events, over 4G/LTE where required.

Building or renovating a hotel?

Whether a new resort or an existing property: tell us about your plans and we will discuss the right infrastructure with you – from the design phase to the season.

Contact us