Our approach

Communication independent of location

Voice communication remains business-critical – with customers, between sites and, in hotels, between guest rooms and reception. Today it runs on the same infrastructure as all other services, alongside video conferencing, mobile devices and remote working.

We advise on the selection of the appropriate IP telephony and unified communications platform, implement it and integrate it with your existing systems. For hotels, we connect telephony to the property management system, automating wake-up calls, check-in and check-out and room status.

Scope of services

Telephony and collaboration

01
IP telephony

VoIP platforms from manufacturers such as Yeastar, Snom and LANCOM, dimensioned for your sites, extensions and call volumes.
02
Conferencing and video

Audio and video conferencing for meeting rooms and for teams working across several locations.
03
Mobile and remote working

Smartphones and home offices integrated, so that employees remain reachable on one number wherever they work.
04
Hotel telephony with PMS integration

Integration with Micros-Fidelio, Protel, Billiant and roomMaster: wake-up calls, check-in and check-out, do-not-disturb and room status.

How we work

Migration to IP communication

01
Assessment

We record extensions, numbers, call flows and the systems to which telephony must be connected.
02
Design

Platform, endpoints and network quality of service are designed to ensure consistent voice quality under load.
03
Migration

Numbers are ported and users migrated with minimal interruption.
04
Support

We maintain the platform and adapt it as your organisation develops.

Frequently asked questions

Can we retain our existing numbers?

In most cases, yes. Numbers can generally be ported to the new platform; we verify this at the outset and agree the migration date with you.

Which hotel systems can be integrated?

We integrate telephony with Micros-Fidelio, Protel, Billiant and roomMaster. For other property management systems, we assess the available interfaces with you.

Will voice quality be affected by data traffic?

Not with a properly designed network. Voice traffic is prioritised and the network is verified before migration, so that call quality remains consistent under load.