Our approach

Connectivity as part of the guest experience

For today's guests, reliable connectivity is an expected part of the stay. Each guest arrives with several devices, streams content, works remotely and expects conference facilities to perform without exception. The quality of the network is reflected directly in guest satisfaction and reviews.

The underlying infrastructure must carry guest traffic, hotel operations, telephony and television simultaneously, without one service affecting another. We design, implement and operate this infrastructure for hotels and resorts – as we did for the 540 rooms of Horizon Beach Resort.

For new hotels, we plan the entire IT infrastructure from the design phase onwards, coordinated with the architects and the other trades, as part of our IT consulting and architecture.

Scope of services

The infrastructure behind the guest experience

01
Guest Wi-Fi

Coverage across guest rooms, outdoor areas and conference facilities, designed for full occupancy, with seamless roaming throughout the property.
02
IPTV

Television and in-room content delivered over the hotel network, without a separate coaxial infrastructure.
03
Hotel telephony

Telephony integrated with the property management system: wake-up calls, check-in and check-out, do-not-disturb and room status.
04
Event and conference Wi-Fi

With EventiFI, managed Wi-Fi for conferences, weddings and events, providing additional capacity exactly when required.
05
Network segmentation

Guest, operational and technical systems strictly separated, so that no system can affect or compromise another.
06
24/7 operation

Continuous monitoring and support throughout the season, so that issues are resolved before guests are affected.

How we work

Planned around your season

01
Site survey

We survey the property, measure coverage and record the existing infrastructure, including buildings never designed for Wi-Fi.
02
Design

Capacity for full occupancy, network segmentation and integration with your hotel systems.
03
Implementation

Work is scheduled for the off-season or carried out in stages, without disruption to guests.
04
Operation

Monitoring and support throughout the season, with a dedicated point of contact.

Customer story

Horizon Beach Resort: one network for 540 rooms

When Horizon Beach Resort on Kos expanded to 540 rooms in 2024, its network had to serve more than 1,600 guests and 300 employees. NETHEON designed and implemented a new LANCOM infrastructure – and has been the resort's IT partner since 2019.

Wi-Fi 6 access points: 300+
Layer 3 access switches: 70+
SD-WAN failover: 5G
Rooms connected: 540

Read the story

Frequently asked questions

Can the network be upgraded while the hotel is operating?

Yes. We implement in stages, building by building and aligned with occupancy, or schedule the work for the off-season.

How many devices should guest Wi-Fi be designed for?

For several devices per guest, plus staff and hotel systems. We dimension the network based on room count, occupancy and actual usage areas, and validate it by on-site measurement.

How is guest Wi-Fi separated from hotel systems?

Guest traffic, operations, telephony and technical systems run in separate network segments, so that a guest device can never reach the property management or payment systems.